Zoom Support

Zoom provides a wealth of support through their website at http://support.zoom.us. Some of these resources are linked below.

• Getting Started With Zoom (zoom.us)
• Tips for Getting Started with Zoom at NC State (Google Slides)
• One Minute Video Tutorials
• Scheduling Meetings
  • Schedule a Meeting using the Desktop Client or Web Portal
  • Schedule a Meeting in a Moodle Course or Project Space
  • Recommended Meeting and Recording Settings for NC State Users
• Tools and Features of Zoom
  • Audio
  • Video
  • Instant Meeting invite
  • Manage Participants
  • Nonverbal feedback
  • Polling
  • Screen Sharing
  • Whiteboard
  • Chat
  • Recording
  • Closed Captioning
  • Breakout Rooms

All NC State users of Zoom can also contact Zoom support directly. Zoom provides 24×7 support via live chat and telephone.

• Live chat: click the Help icon in the lower right of any page at Zoom’s website. First, enter a search term to get links to help documents, then click the “Contact us” button to chat live with a person at Zoom.
• Telephone: In the USA, call (888) 799-9666 and select 2 for Support.

For local support, contact DELTA’s LearnTech help desk.

• Email: learntech@ncsu.edu
• Telephone: (919) 513-7094
• Web: https://delta.ncsu.edu/learntech-request/