If you have an Apple device(s) there are special steps that you need to do in order for it to remove Apple’s activation lock from the device. If the activation lock is not removed before the user leaves, it effectively locks the device until ARE IT contacts Apple and this slows down process. Below are instructions on how to accomplish these steps using different apple devices. If you have any issues proceeding, please contact ARE IT for more help.
These steps are performed on iPad Pro running iPad OS 16.5
- Unlock your iPad
- Go into Settings–>General->Transfer or Reset iPad
- Erase all contents and settings
To disable Activation Lock, turn off Find My Mac.
macOS Ventura or later
- Choose Apple menu > System Settings.
- Click your name (Apple ID) in the sidebar.
- Click iCloud on the right.
- Scroll down and turn off Find My Mac, then enter your Apple ID password when prompted.
macOS Monterey or earlier
- Choose Apple menu > System Preferences.
- Click Apple ID.
- Click iCloud in the sidebar.
- Deselect the Find My Mac checkbox on the right, then enter your Apple ID password when prompted.
Other ways to disable Activation Lock
- If you don’t have access to your Mac or the settings above, use a web browser on another device to remove Activation Lock on the web.
- Activation Lock is disabled when you use the Erase All Content and Settings feature.
If your previously owned Mac shows an Activation Lock window that asks for someone else’s Apple ID, the previous owner may need to remove Activation Lock for you.